Here are answers to some Frequently Asked Questions. If you have further questions, contact us here.
WHAT IS The Song Factory?
The Song Factory is a collaboration of musicians, writers, and audio professionals that is the internet's best source for custom-made music and songs for clients. We've created songs for weddings, love letters, birthdays, anniversaries and also just-for-fun. We've even written music for corporate leadership retreats!
WHAT ARE the basics?
Like the tag line says: Words and Music, Made to Order™. Sometimes you just want to give someone a special gift. Alternatively, sometimes you just want to enhance an event -- any kind of event -- with some music, or perhaps a song written just for the occasion. Basically, you want to make someone, or something, feel special. So you call us.
HOW DO I begin?
AND WHAT happens then?
It all begins with a phone call, or an e-mail. A good place to start is on our Contact Us page.
Once we’re in touch, the hard part's over, and the work begins. Whether we meet at a local coffee shop or pizzeria, talk on the phone, or even just communicate via e-mail, we'll ask you questions -- LOTS of questions -- about the type of event, the people involved, and the type of music you may be looking for. The more information you can provide us at this stage, the better we'll be able to create the perfect song or music for you. Remember: the whole point of this exercise is that it should be about YOU. This is the hard work that makes the magic happen, to find out just what you want your song to say. Sometimes, clients know exactly what they want, and can make it clear with a minimum of fuss; but sometimes, you know you want something great, but you're not sure exactly WHAT. Don't worry; we'll figure it out. But be aware that it sometimes takes time.
Then, based on our discussions, we will create a draft of the song -- a 'demo'. The demo will represent the essential nature of the song, and if you like the demo, we will complete the production.
HOW MUCH does it cost?
A production from The Song Factory starts at $3000, and every creation is different. HOW it's different will determine the precise cost. Typically, what type of music or song, and how quickly we can ‘define’ it to create the demo, determines whether it will cost more, or less -- and that’s based upon your input, as described above. There are options available to you, should you request them, which will affect the final price as well - such as forms of presentation, and whether you wish to have the song performed live at your event. We are happy to work with your planner, videographer or musicians to match your vision.
WHAT IF I don't like the song?
Since our clients are entirely engaged with us in the guidance and creation of the song from its inception, this is highly unlikely, and in fact has yet to happen. But if it did, we’d be happy to refund any payment made beyond a fair compensation for the time investment to that point.
Be aware as well that we anticipate changes to the initial demo, and will make changes to minor details as you wish. Only significant changes to the song will incur any extra charges, such as a change in direction, a change in genre, new verses or the like.
Your Satisfaction:
We really mean it: Words and Music, Made to Order™. We will work with you to help you figure out what music you like, what you want to hear, and what you want to say with the music. This is what we do. Once we've figured that out with you, it'll be up to The Song Factory to make music of the highest quality for you to enjoy, or to mark your special occasion.
Our Customer Service is a point of pride. You can call us at 201-965-2360, chat with us via e-mail, or you can simply explore our site and order online.
We believe each of our efforts, along with the cumulative effect of working together with our clients, results in a great experience and full satisfaction.
We are The Song Factory: Words and Music, Made to Order™.